I purchased PRO but can’t see the PRO hiking map?

In the KOMPASS App:

Your purchased PRO membership is assigned to your KOMPASS account immediately after purchase. Make sure you are logged in with the correct account in the app.
 

1. 1. Check your PRO status
      1. Open the KOMPASS App
      2. Tap on “Profile” in the menu bar
      3. If your account has an active PRO membership, you will see a green field with “PRO” under your username.

       

      2. Your PRO status is not displayed:

      1. Close the app and restart it
      2. Log out of the app. To do this, swipe down in the profile and tap on “Log out”. Then log in again with your account. Check your PRO status again.
         • Additional steps for Android users: If you have an Android smartphone and purchased your subscription in the Google-Play-Store, try using the the “Restore Purchases” button in your profile.
      3. If your PRO status is still not displayed, contact our support.3. Your PRO status is displayed:
         1. Try to open the PRO hiking map
         2. Tap on “Map” in the menu bar
         3. Tap on the layers button
         4. Tap on “Hiking Map”. You can switch the map view at any time again
         5. If an error occurs here, contact our support.

On the KOMPASS Website:

Your purchased PRO membership is assigned to your KOMPASS account immediately after purchase. Make sure you are logged in with the correct account on the website.
 

1. Check your PRO status
   1. Visit the KOMPASS website
   2. Click on your Profile
   3. If your account has an active PRO membership, you will see the text „KOMPASS PRO bis ……..“ under your username
2. Your PRO status is not displayed:
   1. Close the website and reopen it
   2. Log out of the website. Click on your profile and then click on “Log out”. Then log in again with your account.
   3. If your PRO status is still not displayed, contact our support.
      
3. Your PRO status is displayed:
   
   1. Try to open the PRO hiking map
   2. Click on „Karte“
   3. Click on the layers icon in the upper right corner of the map
   4. Click on “Hiking Map”. You can switch the map layer at any time again
   5. If an error occurs here, contact our support.