{"id":39282,"date":"2024-09-04T15:11:58","date_gmt":"2024-09-04T13:11:58","guid":{"rendered":"https:\/\/www.kompass.de\/?post_type=ufaq&#038;p=39282"},"modified":"2025-06-20T15:00:28","modified_gmt":"2025-06-20T13:00:28","slug":"my-map-is-not-loading-properly-and-the-screen-remains-blacked-out","status":"publish","type":"ufaq","link":"https:\/\/www.kompass.de\/nl\/ufaqs\/my-map-is-not-loading-properly-and-the-screen-remains-blacked-out\/","title":{"rendered":"My map is not loading properly and the screen remains blacked out?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { color: #252a31 !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 4 !important; }.ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active a,.ewd-ufaq-faq-display-style-block:hover, .ewd-ufaq-faq-display-style-block:hover a, .ewd-ufaq-faq-display-style-block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-border_block:hover, .ewd-ufaq-faq-display-style-border_block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body { border-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .comment-reply-title, .ewd-ufaq-faq-display-style-border_block:hover .comment-reply-title { background-color: transparent !important; }div.ewd-ufaq-faq-title h4 { font-family: Fira Sans !important; }div.ewd-ufaq-faq-title h4 { color: #252a31 !important; }div.ewd-ufaq-faq-post p { color: #252a31 !important; }div.ewd-ufaq-faq-categories, div.ewd-ufaq-faq-tags { color: #ffffff !important; }#ewd-ufaq-jquery-ajax-search .ewd-ufaq-field-label {\r\ndisplay: none;\r\n}\r\n\r\n#ewd-ufaq-jquery-ajax-search .search-field {\r\nmargin: 0 0 16px 0 !important;\r\nwidth: 100%;\r\ndisplay: block;\r\n}\r\n\r\n#ewd-ufaq-text-search {\r\nbackground: #fff;\r\ncolor: var(--kom-c-text-400);\r\npadding: 0px 12px;\r\nborder-radius: 6px !important;\r\nheight: 54px !important;\r\nbox-shadow: none !important;\r\nborder: solid 1px var(--kom-c-grey-400);\r\n}\r\n\r\n#ewd-ufaq-text-search:hover,\r\n#ewd-ufaq-text-search:focus {\r\nborder: solid 1px var(--kom-c-text-600);\r\n}\r\n\r\n\r\n.ewd-ufaq-faq-category-title h4 {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title div.ewd-ufaq-post-margin-symbol {\r\nmargin-right: 8px !important;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner {\r\nborder: solid 1px #ddd;\r\nborder-radius: 8px;\r\n}\r\n\r\n \r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:first-child {\r\nborder-top-left-radius: 6px;\r\nborder-top-right-radius: 6px;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:last-child {\r\nborder-bottom-left-radius: 6px;\r\nborder-bottom-right-radius: 6px;\r\nborder-bottom: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-div {\r\nmargin: 0 !important;\r\npadding: 12px !important;\r\nborder-bottom: solid 1px #ddd;\r\n}\r\n\r\n.ewd-ufaq-faq-title {\r\nuser-select: none;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin {\r\ndisplay: flex;\r\nflex-direction: row-reverse;\r\nbackground: none !important;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title-text {\r\nflex: 1;\r\n}\r\n\r\n\r\n\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol {\r\ndisplay: flex;\r\nalign-items: center;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span {\r\nfont-size: 16px !important;\r\nfont-weight: 400;\r\ntext-decoration: none;\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title h4 {\r\nfont-size: 18px;\r\nline-height: 26px;\r\nfont-weight: 400 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body {\r\nmargin-top: 12px;\r\nborder: none !important;\r\nborder-radius: 8px;\r\npadding: 12px 32px;\r\nbox-shadow: 0 2px 8px rgba(0, 0, 0, 0.02);\r\n}\r\n\r\n.ewd-ufaq-faq-body * {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground: none !important;\r\n}\r\n.ewd-ufaq-faq-display-style-border_block:hover,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground-color: #eff3f9 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active {\r\nbackground-color: var(--kom-c-grey-700) !important\r\n}\r\n\r\n.ufaq-faq-post {\r\nfont-size:16px!important;\r\n}\r\n\r\n.ewd-ufaq-faq-post p,\r\n.ewd-ufaq-faq-post h1,\r\n.ewd-ufaq-faq-post h2,\r\n.ewd-ufaq-faq-post h3,\r\n.ewd-ufaq-faq-post h4,\r\n.ewd-ufaq-faq-post h5 {\r\ncolor: var(--kom-c-text-400) !important;\r\n}\r\n\r\n.ufaq-faq-div {\r\nbox-sizing:initial!important;\r\n}\r\n\r\n\r\n#ufaq-ajax-search-lbl {\r\nfont-size:1rem;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol span {\r\nfont-size:20px;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol {\r\nline-height:1.5;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.btn-large):not(.box-button):hover:not(.no-underline):hover:not(.leaflet-popup-close-button):hover {\r\ntext-decoration:underline;\r\nfont-weight:200;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.nav-sub-link):not(.btn-large):not(.box-button):not(.no-underline):not(.leaflet-popup-close-button) {\r\ntext-decoration:underline;\r\nfont-weight:400;\r\ncolor:#107064;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/nl\/wp-json\/wp\/v2\/ufaq\/39282' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-39282-F7YtYYJrhT' data-post_id='39282'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#'>\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tMy map is not loading properly and the screen remains blacked out?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Downloading or unlocking a map can occasionally cause loading issues in the app. If this error occurs, the map will not load correctly, and the map screen will remain blacked out.<\/p>\n<p dir=\"auto\">If your map screen is not loading correctly, follow these steps:<\/p>\n<ol>\n<li>Open the KOMPASS app.<\/li>\n<li>Select \u201cMap\u201d in the menu bar.<\/li>\n<li>Tap the &#8220;three-dot button&#8221; and select \u201cDownload\u00a0 this area&#8221; or &#8220;Download\u201d<\/li>\n<li>Zoom in slightly on the map to reduce the download size (the size or location of the map is not relevant to fixing the problem).<\/li>\n<li>Tap \u201cDownload\u201d<\/li>\n<li>Give the map a name and select \u201cDownload\u201d again.<\/li>\n<li>Close the app and restart it. The map screen should now be displayed correctly.<\/li>\n<\/ol>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-ratings'>\n\t\n\t<div class='ewd-ufaq-ratings-label'>\n\t\tWar dieser Artikel hilfreich?\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-up-vote ewd-ufaq-ratings-default-image' data-faq_id='39282'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-up-icon.png\" \/>\t\t<span>1<\/span>\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-down-vote ewd-ufaq-ratings-default-image' data-faq_id='39282'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-down-icon.png\" \/>\t\t<span>0<\/span>\n\t<\/div>\n<\/div>\n\n<div class='ewd-ufaq-clear'><\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.kompass.de\/nl\/ufaqs\/my-map-is-not-loading-properly-and-the-screen-remains-blacked-out\/single-faq\/my-map-is-not-loading-properly-and-the-screen-remains-blacked-out\/'>\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B My map is not loading properly and the screen remains blacked out? Downloading or unlocking a map can occasionally cause loading issues in the app. If this error occurs, the map will not load correctly, and the map screen will remain blacked out. If your map screen is not loading correctly, follow these steps: [&hellip;]<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1432,1448],"ufaq-tag":[],"_links":{"self":[{"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/ufaq\/39282"}],"collection":[{"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/comments?post=39282"}],"wp:attachment":[{"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/media?parent=39282"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/ufaq-category?post=39282"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.kompass.de\/nl\/wp-json\/wp\/v2\/ufaq-tag?post=39282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}