{"id":39252,"date":"2024-09-04T13:59:57","date_gmt":"2024-09-04T11:59:57","guid":{"rendered":"https:\/\/www.kompass.de\/?post_type=ufaq&#038;p=39252"},"modified":"2025-06-20T15:08:15","modified_gmt":"2025-06-20T13:08:15","slug":"i-purchased-pro-but-cant-see-the-pro-hiking-map","status":"publish","type":"ufaq","link":"https:\/\/www.kompass.de\/en\/ufaqs\/i-purchased-pro-but-cant-see-the-pro-hiking-map\/","title":{"rendered":"I purchased PRO but can&#8217;t see the PRO hiking map?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { color: #252a31 !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 4 !important; }.ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active a,.ewd-ufaq-faq-display-style-block:hover, .ewd-ufaq-faq-display-style-block:hover a, .ewd-ufaq-faq-display-style-block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-border_block:hover, .ewd-ufaq-faq-display-style-border_block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body { border-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .comment-reply-title, .ewd-ufaq-faq-display-style-border_block:hover .comment-reply-title { background-color: transparent !important; }div.ewd-ufaq-faq-title h4 { font-family: Fira Sans !important; }div.ewd-ufaq-faq-title h4 { color: #252a31 !important; }div.ewd-ufaq-faq-post p { color: #252a31 !important; }div.ewd-ufaq-faq-categories, div.ewd-ufaq-faq-tags { color: #ffffff !important; }#ewd-ufaq-jquery-ajax-search .ewd-ufaq-field-label {\r\ndisplay: none;\r\n}\r\n\r\n#ewd-ufaq-jquery-ajax-search .search-field {\r\nmargin: 0 0 16px 0 !important;\r\nwidth: 100%;\r\ndisplay: block;\r\n}\r\n\r\n#ewd-ufaq-text-search {\r\nbackground: #fff;\r\ncolor: var(--kom-c-text-400);\r\npadding: 0px 12px;\r\nborder-radius: 6px !important;\r\nheight: 54px !important;\r\nbox-shadow: none !important;\r\nborder: solid 1px var(--kom-c-grey-400);\r\n}\r\n\r\n#ewd-ufaq-text-search:hover,\r\n#ewd-ufaq-text-search:focus {\r\nborder: solid 1px var(--kom-c-text-600);\r\n}\r\n\r\n\r\n.ewd-ufaq-faq-category-title h4 {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title div.ewd-ufaq-post-margin-symbol {\r\nmargin-right: 8px !important;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner {\r\nborder: solid 1px #ddd;\r\nborder-radius: 8px;\r\n}\r\n\r\n \r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:first-child {\r\nborder-top-left-radius: 6px;\r\nborder-top-right-radius: 6px;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:last-child {\r\nborder-bottom-left-radius: 6px;\r\nborder-bottom-right-radius: 6px;\r\nborder-bottom: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-div {\r\nmargin: 0 !important;\r\npadding: 12px !important;\r\nborder-bottom: solid 1px #ddd;\r\n}\r\n\r\n.ewd-ufaq-faq-title {\r\nuser-select: none;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin {\r\ndisplay: flex;\r\nflex-direction: row-reverse;\r\nbackground: none !important;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title-text {\r\nflex: 1;\r\n}\r\n\r\n\r\n\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol {\r\ndisplay: flex;\r\nalign-items: center;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span {\r\nfont-size: 16px !important;\r\nfont-weight: 400;\r\ntext-decoration: none;\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title h4 {\r\nfont-size: 18px;\r\nline-height: 26px;\r\nfont-weight: 400 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body {\r\nmargin-top: 12px;\r\nborder: none !important;\r\nborder-radius: 8px;\r\npadding: 12px 32px;\r\nbox-shadow: 0 2px 8px rgba(0, 0, 0, 0.02);\r\n}\r\n\r\n.ewd-ufaq-faq-body * {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground: none !important;\r\n}\r\n.ewd-ufaq-faq-display-style-border_block:hover,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground-color: #eff3f9 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active {\r\nbackground-color: var(--kom-c-grey-700) !important\r\n}\r\n\r\n.ufaq-faq-post {\r\nfont-size:16px!important;\r\n}\r\n\r\n.ewd-ufaq-faq-post p,\r\n.ewd-ufaq-faq-post h1,\r\n.ewd-ufaq-faq-post h2,\r\n.ewd-ufaq-faq-post h3,\r\n.ewd-ufaq-faq-post h4,\r\n.ewd-ufaq-faq-post h5 {\r\ncolor: var(--kom-c-text-400) !important;\r\n}\r\n\r\n.ufaq-faq-div {\r\nbox-sizing:initial!important;\r\n}\r\n\r\n\r\n#ufaq-ajax-search-lbl {\r\nfont-size:1rem;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol span {\r\nfont-size:20px;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol {\r\nline-height:1.5;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.btn-large):not(.box-button):hover:not(.no-underline):hover:not(.leaflet-popup-close-button):hover {\r\ntext-decoration:underline;\r\nfont-weight:200;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.nav-sub-link):not(.btn-large):not(.box-button):not(.no-underline):not(.leaflet-popup-close-button) {\r\ntext-decoration:underline;\r\nfont-weight:400;\r\ncolor:#107064;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/ufaq\/39252' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-39252-Fqr1fwY50N' data-post_id='39252'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#'>\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI purchased PRO but can&#8217;t see the PRO hiking map?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p dir=\"auto\"><strong>In the KOMPASS App:<\/strong><\/p>\n<p>Your purchased PRO membership is assigned to your KOMPASS account immediately after purchase. Make sure you are logged in with the correct account in the app.<br \/>\n<span style=\"color: #ffffff\">\u00a0<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li dir=\"auto\">Check your PRO status\n<ol>\n<li>Open the KOMPASS App<\/li>\n<li>Tap on \u201cProfile\u201d in the menu bar<\/li>\n<li>If your account has an active PRO membership, you will see a green field with \u201cPRO\u201d under your username.<\/li>\n<\/ol>\n<p><span style=\"color: #ffffff\">\u00a0<\/span><\/p>\n<p>2. Your PRO status <strong>is not<\/strong> <strong>displayed<\/strong>:<\/p>\n<ol>\n<li>Close the app and restart it<\/li>\n<li>Log out of the app. To do this, swipe down in the profile and tap on \u201cLog out\u201d. Then log in again with your account. Check your PRO status again.\n<ul>\n<li><strong>Additional steps for Android users<\/strong>: If you have an Android smartphone and purchased your subscription in the Google-Play-Store, try using the the \u201cRestore Purchases\u201d button in your profile.<\/li>\n<\/ul>\n<\/li>\n<li>If your PRO status is still not displayed, contact our support.<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-34516 \" src=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-852x1024.png\" alt=\"\" width=\"502\" height=\"603\" srcset=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-852x1024.png 852w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-250x300.png 250w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-768x923.png 768w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-1278x1536.png 1278w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-1280x1539.png 1280w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-1024x1231.png 1024w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-720x866.png 720w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-480x577.png 480w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2-32x38.png 32w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/abmelden2.png 898w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/>3. Your PRO status <b>is displayed:<\/b>\n<ol>\n<li>Try to open the PRO hiking map<\/li>\n<li>Tap on \u201cMap\u201d in the menu bar<\/li>\n<li>Tap on the layers button<\/li>\n<li>Tap on \u201cHiking Map\u201d. You can switch the map view at any time again<\/li>\n<li>If an error occurs here, contact our support.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p dir=\"auto\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-34519 \" src=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-852x1024.png\" alt=\"\" width=\"576\" height=\"692\" srcset=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-852x1024.png 852w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-250x300.png 250w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-768x923.png 768w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-1278x1536.png 1278w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-1280x1539.png 1280w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-1024x1231.png 1024w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-720x866.png 720w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-480x577.png 480w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln-32x38.png 32w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/ansicht-wechseln.png 898w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/p>\n<hr \/>\n<p dir=\"auto\"><strong>On the KOMPASS Website:<\/strong><\/p>\n<p>Your purchased PRO membership is assigned to your KOMPASS account immediately after purchase. Make sure you are logged in with the correct account on the website.<br \/>\n<span style=\"color: #ffffff\">\u00a0<\/span><\/p>\n<ol>\n<li dir=\"auto\">Check your PRO status\n<ol>\n<li>Visit the KOMPASS website<\/li>\n<li>Click on your Profile<\/li>\n<li dir=\"auto\">If your account has an active PRO membership, you will see the text &#8220;KOMPASS PRO bis &#8230;&#8230;..&#8221; under your username<\/li>\n<\/ol>\n<\/li>\n<li>Your PRO status <strong>is not<\/strong> <strong>displayed<\/strong>:\n<ol>\n<li>Close the website and reopen it<\/li>\n<li>Log out of the website. Click on your profile and then click on \u201cLog out\u201d. Then log in again with your account.<\/li>\n<li>If your PRO status is still not displayed, contact our support.<strong><br \/>\n<\/strong><\/li>\n<\/ol>\n<\/li>\n<li>Your PRO status <b>is displayed:<br \/>\n<\/b><\/p>\n<ol>\n<li>Try to open the PRO hiking map<\/li>\n<li dir=\"auto\">Click on \u201eKarte\u201c<\/li>\n<li>Click on the layers icon in the upper right corner of the map<\/li>\n<li>Click on \u201cHiking Map\u201d. You can switch the map layer at any time again<\/li>\n<li dir=\"auto\">If an error occurs here, contact our support.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-37144 aligncenter\" src=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-739x1024.png\" alt=\"\" width=\"492\" height=\"682\" srcset=\"https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-739x1024.png 739w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-216x300.png 216w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-768x1064.png 768w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-1108x1536.png 1108w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-1478x2048.png 1478w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-1600x2217.png 1600w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-1280x1774.png 1280w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-1024x1419.png 1024w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-720x998.png 720w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-480x665.png 480w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap-32x44.png 32w, https:\/\/www.kompass.de\/wp-content\/uploads\/2023\/10\/faq_web_hikingmap.png 779w\" sizes=\"(max-width: 492px) 100vw, 492px\" \/><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-ratings'>\n\t\n\t<div class='ewd-ufaq-ratings-label'>\n\t\tWar dieser Artikel hilfreich?\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-up-vote ewd-ufaq-ratings-default-image' data-faq_id='39252'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-up-icon.png\" \/>\t\t<span>0<\/span>\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-down-vote ewd-ufaq-ratings-default-image' data-faq_id='39252'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-down-icon.png\" \/>\t\t<span>0<\/span>\n\t<\/div>\n<\/div>\n\n<div class='ewd-ufaq-clear'><\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.kompass.de\/en\/ufaqs\/i-purchased-pro-but-cant-see-the-pro-hiking-map\/single-faq\/i-purchased-pro-but-cant-see-the-pro-hiking-map\/'>\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B I purchased PRO but can&#8217;t see the PRO hiking map? In the KOMPASS App: Your purchased PRO membership is assigned to your KOMPASS account immediately after purchase. Make sure you are logged in with the correct account in the app. \u00a0 Check your PRO status Open the KOMPASS App Tap on \u201cProfile\u201d in the [&hellip;]<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1432,1450],"ufaq-tag":[],"_links":{"self":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq\/39252"}],"collection":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/comments?post=39252"}],"wp:attachment":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/media?parent=39252"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq-category?post=39252"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq-tag?post=39252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}