{"id":34638,"date":"2023-10-20T21:50:19","date_gmt":"2023-10-20T19:50:19","guid":{"rendered":"https:\/\/www.kompass.de\/?post_type=ufaq&#038;p=34638"},"modified":"2025-06-20T15:21:00","modified_gmt":"2025-06-20T13:21:00","slug":"meine-karte-wird-nicht-richtig-geladen","status":"publish","type":"ufaq","link":"https:\/\/www.kompass.de\/en\/ufaqs\/meine-karte-wird-nicht-richtig-geladen\/","title":{"rendered":"Meine Karte wird nicht richtig geladen, der Appbildschirm bleibt schwarz?"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { color: #252a31 !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 4 !important; }.ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active a,.ewd-ufaq-faq-display-style-block:hover, .ewd-ufaq-faq-display-style-block:hover a, .ewd-ufaq-faq-display-style-block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-border_block:hover, .ewd-ufaq-faq-display-style-border_block:hover h4 { background-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body { border-color: #eaeaea !important; }.ewd-ufaq-faq-display-style-border_block .comment-reply-title, .ewd-ufaq-faq-display-style-border_block:hover .comment-reply-title { background-color: transparent !important; }div.ewd-ufaq-faq-title h4 { font-family: Fira Sans !important; }div.ewd-ufaq-faq-title h4 { color: #252a31 !important; }div.ewd-ufaq-faq-post p { color: #252a31 !important; }div.ewd-ufaq-faq-categories, div.ewd-ufaq-faq-tags { color: #ffffff !important; }#ewd-ufaq-jquery-ajax-search .ewd-ufaq-field-label {\r\ndisplay: none;\r\n}\r\n\r\n#ewd-ufaq-jquery-ajax-search .search-field {\r\nmargin: 0 0 16px 0 !important;\r\nwidth: 100%;\r\ndisplay: block;\r\n}\r\n\r\n#ewd-ufaq-text-search {\r\nbackground: #fff;\r\ncolor: var(--kom-c-text-400);\r\npadding: 0px 12px;\r\nborder-radius: 6px !important;\r\nheight: 54px !important;\r\nbox-shadow: none !important;\r\nborder: solid 1px var(--kom-c-grey-400);\r\n}\r\n\r\n#ewd-ufaq-text-search:hover,\r\n#ewd-ufaq-text-search:focus {\r\nborder: solid 1px var(--kom-c-text-600);\r\n}\r\n\r\n\r\n.ewd-ufaq-faq-category-title h4 {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title div.ewd-ufaq-post-margin-symbol {\r\nmargin-right: 8px !important;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner {\r\nborder: solid 1px #ddd;\r\nborder-radius: 8px;\r\n}\r\n\r\n \r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:first-child {\r\nborder-top-left-radius: 6px;\r\nborder-top-right-radius: 6px;\r\n}\r\n\r\n.ewd-ufaq-faq-category-inner .ewd-ufaq-faq-div:last-child {\r\nborder-bottom-left-radius: 6px;\r\nborder-bottom-right-radius: 6px;\r\nborder-bottom: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-div {\r\nmargin: 0 !important;\r\npadding: 12px !important;\r\nborder-bottom: solid 1px #ddd;\r\n}\r\n\r\n.ewd-ufaq-faq-title {\r\nuser-select: none;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin {\r\ndisplay: flex;\r\nflex-direction: row-reverse;\r\nbackground: none !important;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title-text {\r\nflex: 1;\r\n}\r\n\r\n\r\n\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol {\r\ndisplay: flex;\r\nalign-items: center;\r\ntext-decoration: none !important;\r\n}\r\n\r\n.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span {\r\nfont-size: 16px !important;\r\nfont-weight: 400;\r\ntext-decoration: none;\r\n}\r\n\r\ndiv.ewd-ufaq-faq-title h4 {\r\nfont-size: 18px;\r\nline-height: 26px;\r\nfont-weight: 400 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body {\r\nmargin-top: 12px;\r\nborder: none !important;\r\nborder-radius: 8px;\r\npadding: 12px 32px;\r\nbox-shadow: 0 2px 8px rgba(0, 0, 0, 0.02);\r\n}\r\n\r\n.ewd-ufaq-faq-body * {\r\ncolor: var(--kom-c-text-400);\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground: none !important;\r\n}\r\n.ewd-ufaq-faq-display-style-border_block:hover,\r\n.ewd-ufaq-faq-display-style-border_block:hover h4 {\r\nbackground-color: #eff3f9 !important;\r\n}\r\n\r\n.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active {\r\nbackground-color: var(--kom-c-grey-700) !important\r\n}\r\n\r\n.ufaq-faq-post {\r\nfont-size:16px!important;\r\n}\r\n\r\n.ewd-ufaq-faq-post p,\r\n.ewd-ufaq-faq-post h1,\r\n.ewd-ufaq-faq-post h2,\r\n.ewd-ufaq-faq-post h3,\r\n.ewd-ufaq-faq-post h4,\r\n.ewd-ufaq-faq-post h5 {\r\ncolor: var(--kom-c-text-400) !important;\r\n}\r\n\r\n.ufaq-faq-div {\r\nbox-sizing:initial!important;\r\n}\r\n\r\n\r\n#ufaq-ajax-search-lbl {\r\nfont-size:1rem;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol span {\r\nfont-size:20px;\r\n}\r\n\r\n.ewd-ufaq-post-margin-symbol {\r\nline-height:1.5;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.btn-large):not(.box-button):hover:not(.no-underline):hover:not(.leaflet-popup-close-button):hover {\r\ntext-decoration:underline;\r\nfont-weight:200;\r\n}\r\n\r\n\/\/Kategorie Text im Antwort block\r\na:not(.nav-main-link):not(.nav-sub-link):not(.btn-large):not(.box-button):not(.no-underline):not(.leaflet-popup-close-button) {\r\ntext-decoration:underline;\r\nfont-weight:400;\r\ncolor:#107064;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/ufaq\/34638' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-34638-BzuAxBDD5G' data-post_id='34638'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#'>\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tMeine Karte wird nicht richtig geladen, der Appbildschirm bleibt schwarz?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p dir=\"auto\">Das Herunterladen oder Freischalten einer Karte kann in seltenen F\u00e4llen zu Ladeproblemen in der App f\u00fchren.<br \/>\nTritt dieser Fehler auf, wird die Karte nicht korrekt geladen und der Kartenbildschirm bleibt schwarz.<\/p>\n<p dir=\"auto\">Dieser Fehler kann mit wenigen Schritten behoben werden.<\/p>\n<p dir=\"auto\">Wird Dein Kartenbildschirm nicht richtig geladen. Befolge diese Schritte:<\/p>\n<ol>\n<li>\u00d6ffne die KOMPASS App<\/li>\n<li>W\u00e4hle im Men\u00fcband \u201cKarte\u201d<\/li>\n<li>Tippe auf den Drei-Punkte-Button und w\u00e4hle \u201cBereich herunterladen\/Herunterladen\u201d<\/li>\n<li>Zoome etwas in die Karte um die Downloadgr\u00f6\u00dfe zu verringern (die Gr\u00f6\u00dfe oder Ort der Karte ist bei der Behebung des Problems nicht relevant)<\/li>\n<li>Tippe auf \u201cHerunterladen\u201d<\/li>\n<li>Gib der Karte einen Namen und w\u00e4hle erneut \u201cHerunterladen\u201d<\/li>\n<li>Schlie\u00dfe die App und starte sie neu. Der Kartenbildschirm sollte nun wieder korrekt angezeigt werden.<\/li>\n<li>Besteht das Problem weiterhin, kontaktiere unseren Support.<\/li>\n<\/ol>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-ratings'>\n\t\n\t<div class='ewd-ufaq-ratings-label'>\n\t\tWar dieser Artikel hilfreich?\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-up-vote ewd-ufaq-ratings-default-image' data-faq_id='34638'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-up-icon.png\" \/>\t\t<span>3<\/span>\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-down-vote ewd-ufaq-ratings-default-image' data-faq_id='34638'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.kompass.de\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-down-icon.png\" \/>\t\t<span>8<\/span>\n\t<\/div>\n<\/div>\n\n<div class='ewd-ufaq-clear'><\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.kompass.de\/en\/ufaqs\/meine-karte-wird-nicht-richtig-geladen\/single-faq\/meine-karte-wird-nicht-richtig-geladen\/'>\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B Meine Karte wird nicht richtig geladen, der Appbildschirm bleibt schwarz? Das Herunterladen oder Freischalten einer Karte kann in seltenen F\u00e4llen zu Ladeproblemen in der App f\u00fchren. Tritt dieser Fehler auf, wird die Karte nicht korrekt geladen und der Kartenbildschirm bleibt schwarz. Dieser Fehler kann mit wenigen Schritten behoben werden. Wird Dein Kartenbildschirm nicht richtig [&hellip;]<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1438,1396],"ufaq-tag":[],"_links":{"self":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq\/34638"}],"collection":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/comments?post=34638"}],"wp:attachment":[{"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/media?parent=34638"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq-category?post=34638"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.kompass.de\/en\/wp-json\/wp\/v2\/ufaq-tag?post=34638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}